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Leveraging holistic Technology Management and Performance Improvement at

Kingston Hospital NHS Foundation Trust, United Kingdom

Kingston Hospital NHS Foundation Trust has entered into a Value Partnership with Siemens Healthineers. As a health group, the Trust provides 320,000 people in the outlying areas of London with comprehensive diagnostic and treatment services. For the ten-year term of the partnership, Siemens Healthineers is providing the hospital in Kingston with comprehensive technology management for all medical imaging systems. This tailored Value Partnership goes beyond pure technology management: Professionals from Siemens Healthineers will be integrated into the customer's team to help optimize the processes in the radiology department. Furthermore, they will develop technology roadmaps to renew the medical technology fleet and keep it up-to-date. With this Value Partnership Siemens Healthineers is supporting Kingston Hospital to transform care delivery for its patients and to optimize its costs at the same time. This will be achieved through the use of innovative imaging technology and optimized work processes.

“This Value Partnership is the best thing that has ever happened to this radiology department bar nothing.”

James Weir, Radiology Manager, Kingston Hospital NHS Trust

Value Contribution

-63% booking time

Dropped from 22 days to 6 days 

-97% staff sick days

Decreased and retention increased

Zero PALS* complaints

Challenge

Challenges

Improve profitability

Overcome the growing budget deficit and restrictions on capital projects

Optimize efficiency

Create transparency on performance and provide appropriate IT solutions

Enhance patient care

Meet technology standards and resolve safety issues by implementing an equipment roadmap

Solution

Solution

  • Value Partnership to improve Technology, Operations, Workforce, and Facility at the radiology department
  • The contract covers procurement and provision of high-quality imaging technology, optimized maintenance, and service delivery
  • Facility Design program to improve radiology workflows and enhance patient experience
  • Operations Optimization to increase efficiency of diagnostic processes, e.g., “referral-to-report” process, including the installation of a monitoring dashboard 

Let's unlock new value - together

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The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.