Human-factor engineering in hospitals; best practice example Jefferson Health, Insights Series issue 50

Turning workforce challenges into opportunitiesUsing technology to overcome workforce barriers
Insights Series - Issue 52


Article authors: Isabel Heim and André Steinbuss | Reading time: 4 minutes

Read the paper to learn how some of today’s top healthcare leaders are leveraging talent development, automation, and location-independent remote services to empower their workforce.

Key takeaways

  • Talent development: At SSM Health in the USA, an Imaging Apprenticeship Program is addressing workforce gaps by training new radiology and MRI technologists, helping to attract and retain skilled professionals. 
  • Automation: At University Hospital Erlangen, automation in surgical workflows, including robotic-assisted surgery, is reducing errors, streamlining operations, and enhancing overall efficiency. 
  • Location: Icon Group, based in Australia, is leveraging remote services and digital support to extend cancer care across vast distances in China, improving access to care and patient outcomes despite workforce shortages. 
  • AI Integration: Artificial intelligence is transforming healthcare by optimizing processes, improving clinical trial design, and enabling predictive healthcare, making workplaces more efficient and attractive to healthcare professionals.
Portrait of Misty Jones, Chief Operating Officer, St. Louis University Hospital & St. Mary’s Hospital



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Featured Experts

Portrait of Misty Jones, Chief Operating Officer, St. Louis University Hospital & St. Mary’s Hospital

Misty Jones, MBA, MSN, RN ​

Chief Operating Officer, St. Louis University Hospital & St. Mary’s Hospital 

Misty Jones, COO of St. Mary’s and St. Louis University Hospital Ministries, and VP of Operations for St. Louis region. She previously worked at MU Healthcare as Service Line Director for Emergency Services. Throughout her career she has advocated for leadership, operational excellence, and gender equity in healthcare management.

Portrait of Mario Perl - Director of Trauma and Orthopedic Surgery, University Hospital Erlangen

Prof. Dr. Mario Perl

Director of Trauma and Orthopedic Surgery, University Hospital Erlangen

Prof. Dr. Mario Perl is the Director of Trauma Surgery and Orthopedics at University Hospital Erlangen, Germany, with over 22 years of experience. He earned his medical degree from the University of Ulm and has published nearly 500 scientific publications.

Portrait of Claire Smith - Group Director Radiation Therapy, Icon Group

Claire Smith 


Group Director Radiation Therapy, Icon Group

Claire Smith is the National Operations Manager, UK, at Icon Group, specializing in radiation oncology. With extensive experience in healthcare management, she has pioneered oncology services in Australia, the UK, and China.

Portrait of Daphne Yu - Senior Director of Engineering, Digital Technologies, Siemens Healthineers

Daphne Yu 


Senior Director of Engineering, Digital Technologies, Siemens Healthineers

Daphne Yu, Senior Director of Engineering at Siemens Healthineers, leads global digital health innovation teams. With over 20 years at Siemens, she holds degrees from UCLA, Johns Hopkins University, and The Wharton School, and has contributed more than 25 patents to the company’s advancement.


This thought leadership paper is part of the Siemens Healthineers Insights Series. It provides ideas and practical solutions on "Achieving operational excellence". For more Insights, please visit siemens-healthineers.com/insights-series.

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