Guardian ProgramMaximize uptime through fast, proactive services

System downtime poses one of the biggest threats to healthcare providers as it puts investment at risk and jeopardizes revenue streams. Long response and support times in the event of malfunctions often make it difficult to achieve excellent diagnostic results and can interrupt clinical workflows. The combination of all these challenges could ultimately lead to a loss of reputation for our customers, caused by long patient waiting times and inadequate results.

With the Guardian Program we respond to malfunctions before they even occur and turn unplanned downtimes into scheduled maintenance events. Our experts can either address the incident remotely or proactively schedule a timely onsite visit that does not conflict with your peak patient- or lab-analysis hours. This keeps your systems productive and your exam and lab schedules running smoothly. As a result, you don’t need to reschedule your patients or their lab exams, which reduces their level of uncertainty. Ultimately, your patients are more satisfied, and your throughput is increased.

Optional additions to the Guardian Program are available for computed tomography, interventional imaging and molecular imaging systems to monitor the most critical system components – the X-ray tube or the detector.

Learn more about the Guardian Program by downloading our