ZGT (Ziekenhuisgroep Twente), Netherlands, was looking for a trusted partner to enable them to accommodate their increased patient demand at the emergency department in Almelo. Furthermore, the department’s space was too limited and the lack of modern technology was causing significant process delays. As a consequence, the Almelo ED faced critical bottlenecks, resulting in treatment delays and bad patient experiences. The engagement with Siemens Healthineers Value Partners enabled them to identify the critical obstacle, define improvement measures and re-design their workflow.