Siemens Healthineers remote services1 enable you to increase analyzer uptime through proactive remote support options and access to other innovative capabilities.
Smart Remote Services
Smart Remote Services provide remote system monitoring to maximize your system uptime. By facilitating timely system updates and proactively assessing and addressing system maintenance needs, we help your lab sustain peak performance, 24/7. Through a secure connection, our Smart Remote Services2:
- Provide continuous real-time monitoring of software and hardware to proactively detect potential issues.
- Enable remote delivery of software updates and upgrades to help maximize system performance.
- Support prompt resolution of issues through timely access to live technical support.
Guardian Program
To meet the demands of today’s healthcare environment, Siemens Healthineers has redefined reliability and service with the Guardian Program® on Atellica® Solution. Combining artificial intelligence (AI) with predictive, proactive remote services, the Guardian Program3:
- Monitors over 80 critical components to enable proactive repairs that support peak performance.
- Predicts possible component failures in advance and initiates workflow friendly service scheduling to enable uninterrupted routine operations.
- Automatically identifies and adjusts components that are not running in accordance with specifications.
teamplay Fleet
teamplay Fleet4 is the free 24/7 self-service portal that empowers you to manage service, cybersecurity and evolution of your fleet from Siemens Healthineers.
- Find equipment details, contracts, documents, and more
- Manage service and maintenance requests
- Access cybersecurity resources and software updates
- Explore opportunities for fleet evolution