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Your voice matters.

Customer Feedback Program

​Siemens Healthineers is committed to excellence at all levels of customer experience, and customer feedback plays a central role.

We want to know about your daily challenges, hear what drives you most, and learn from your experiences. Your feedback helps us stay in tune with how well we are meeting your needs, while also giving us guidance on how we can improve to provide you with an even better experience.

We want to add value for you and help you deliver the best care to your patients.

Resolve technical issues and educate your workforce

Your feedback – your benefit

Your feedback helps us improve the service we offer you – every day. Benefit from an enhanced service experience that meets your needs:

To understand how we have performed during a service event, for example, we collect your feedback shortly after the event has been completed. We ask specific questions about the call center, service engineers, and other activities critical to making the service event a great experience for you.

Flexible. Convenient. Easy.

Our feedback program is designed to be as convenient as possible for you. 

Customer Satisfaction Survey 2

High flexibility

Our user-friendly digital surveys, using state-of-the-art technologies, allow you to give your feedback at any time, from any mobile device.
Customer Satisfaction Survey 3

Fast and relevant feedback

Short questionnaires help you to respond quickly. Most importantly, you have the opportunity to comment on the topics that matter most to you.

Customer Satisfaction Survey 4

Seamless dialog

Our central customer experience management platform bundles all your feedback. This enables us to stay in constant dialog with you and to respond to your needs and wishes even faster. At the same time, we endeavor not to ask for your feedback too often. We take quarantine rules into account and limit the number of surveys we send you.

The products/features and/or service offerings (here mentioned) are not commercially available in all countries and/or for all modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.