Performance Service PlansAchieve maximum system uptime with flexible, comprehensive service tailored to your needs

When answers are needed quickly, our expert application specialists are available to you on-site or over the phone.

• Initial/ongoing on-site user training
• Remote application support (available with Smart Remote Services)
• On-site application support
• Provision of application information material
• Distribution of application instructions or user guides

Achieve peace-of-mind and workflow efficiency with up to 98%* system availability. Our uptime guarantee ensures that your Siemens Healthineers equipment will function at a minimum uptime performance level. 

*Uptime guarantee based on service level contract and optional Guardian Program.

Smart Remote Services (SRS) is our powerful infrastructure encompassing the entire remote services spectrum. By securely connecting with us, we are able to provide you with:

• Fast, comprehensive technical support in daily operations
• Context-specific interaction and application support in real-time
• Sharing of application and equipment knowledge and insights
• Continuous real-time monitoring of software and hardware parameters

The Siemens Guardian Program offers live, real-time, remote system monitoring by certified technical engineers, allowing your potential equipment or software problems to be detected, and often corrected, before they happen. This service combines advanced remote technology with trained experts dedicated to protecting your imaging systems – and your bottom line.

We’ll cover all available spare parts (e.g., special components) and give you preferred treatment in parts delivery. Including spare parts under your service contract protects you and your budget against unexpected expenses. Benefits include:

• Rapid delivery of OEM-approved spare parts
• Recycling of replaced parts

With our AdvanceNow and Evolve programs, you get system obsolescence protection through continuous hardware and software updating and upgrading. Available on select modalities.

Scheduled, customer-oriented maintenance to maintain peak system reliability, increase system longevity, and avoid downtime. Benefits include:

• Control and adjustment of system parameters to factory specifications
• Verification of specified performance and functionality
• Exchange of wear-and-tear components
• Lubrication and cleansing tasks
• Supervision via remote diagnosis
• Documentation and detailed reports on the system's condition

Regular inspections enable your equipment to achieve consistent, high-quality images to aid the physician in making a diagnosis without the need for repeated exposures. Benefits include:

• Tracking and scheduling of quality assurance tasks and image quality inspection
• Verification of specified quality parameters
• Adjustments to factory quality specifications
• Detailed documentation on the system's condition

Routine maintenance and safety inspections help ensure that your system is safe and fully compliant with manufacturers’ or countries’ safety standards. Benefits include:

• Tracking and scheduling of required tests
• Mechanical safety checks (e.g., mechanical movements)
• Electrical safety checks (e.g., leakage currents, insulation)
• Selected country-specific tests (e.g., radiation checks)
• Full professional documentation of each inspection

When answers are needed quickly, our expert application specialists are available to you on-site or over the phone.

• Initial/ongoing on-site user training
• Remote application support (available with Smart Remote Services)
• On-site application support
• Provision of application information material
• Distribution of application instructions or user guides