Overview
Downtime can negatively impact your revenue and reputation. Ensure maximum availability on your most important systems with Siemens Healthineers Guardian Program™, which can be one of the most effective ways to avoid unexpected downtime. With Guardian, all connected systems proactively relay data to the Siemens Customer Care Center, where a dedicated expert monitors everything in real-time, looking for even the slightest deviations from standard operating conditions. The moment a potential issue is discovered, a Guardian Expert opens a service ticket for the affected system and/or contacts the customer with recommendations for immediate action. (e.g., remote repairs or the scheduling of an on-site visit.)
The Guardian Program is a seamless combination of hardware, software, and human intelligence, all working in unison. It ensures potential problems are rectified fast—often before malfunctions occur—so customers can maximize the utility of their equipment and avoid disruptions that compromise care, throughput, patient satisfaction—and ultimately their budgets.
