Improving Patient ExperienceHow to Improve Patient Care and Why It Is Important
Today, the patient journey is still in its infancy. But patients increasingly choose healthcare providers who can respond to their needs. Improving patient experience is about improving the sum of all interactions that influence patient perceptions across the continuum of care. This starts with engaging people before they become patients and it continues with the diagnostic and therapeutic experience in a care setting. Ultimately what matters to patients are treatment outcomes that lead to higher-quality of life. Patients stay loyal to health systems that create excellent experiences.
Four Areas to Tackle to Improve the Patient Experience
Learn from the experts of patient experience
Read the Report:
What Has Real Impact on the Patient Experience, and What Doesn’t?
What Has Real Impact on the Patient Experience, and What Doesn’t?
The Beryl Institute – headed by Jason A. Wolf – and Siemens Healthineers conducted a study to identify the factors that have the greatest influence on a patient’s healthcare experience.
The results are summarized in a scorecard showing the most influential factors along the patient journey. This scorecard can be used to gauge system-wide patient experience efforts, and to identify gaps and areas for improvement.
Expert Voices on ‘Improving the Patient Experience’
“Patient experience is the sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care.”
