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Remote Applications Coach for syngo.via Deliver lasting value with industry expertise

When it comes to addressing healthcare challenges, like standardization of workflows among your staff and locations, improving efficiencies, and increasing patient satisfaction, healthcare organizations need flexible and innovative approaches to get the most out of their post processing capabilities drive positive outcomes.

With Remote Applications Coach for syngo.via1,2, a Siemens Healthineers Clinical Application Specialist works with you to standardize and optimize the workflows of your syngo.via while also ensuring that your Super Users and Radiologists are fully trained on – and confident with – the solution and its advanced applications.

Features & Benefits

Remote Applications Coach for syngo.via addresses today’s healthcare challenges with a plan tailored to your Medical Imaging department’s specific needs and goals during your syngo.via warranty and service agreement periods. Your Radiologists and Super Users are enabled with the tools, resources and expertise to deliver positive outcomes for both your organization and your patients.

 Deliverables

Warranty Period 

Service Agreement Period 

 Access to bilingual support from Application Specialist during regular business hours
(excluding statutory holidays)

 Monday to Friday 9AM to 5PM EST

 Monday to Friday 9AM to 5PM EST

Support for syngo.via clinical engines (Radiologist and Super User) workflows

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Customization of workflows

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Customization of layouts

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Customization of structured reports

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Customization of rapid results (additional license required)

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The RAC service is for one-on-one sessions and not intended to be used for group workshops or virtual classroom trainings. Access is limited to maximum of two (2) hours between 9 am and 5 pm EST on business days and to maximum of four (4) hours per week.
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Improve patient satisfactions 

as a result of trained, dedicated providers

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Enable standardization 

across multiple work shifts and facility locations

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Increased efficiencies 

with access to expert knowledge

Additional information

Find out more about Upskill Services here:

1- Connection to Smart Remote Services (SRS) required.
2- Please ensure ports 11080 and 11081 are allowed on the VPN tunnel in both directions for TeamViewer.