Sneak peak of Saskatoon Health Authority Case study

Improving patient experience and staff satisfaction Case study: Saskatchewan Health Authority, Canada 

Saskatoon, Canada


How can Value Partnerships impact healthcare delivery? Gain insights into their transformative effects through this case study on Saskatchewan Health Authority. Learn about various challenges encountered by the healthcare provider in Canada and find out how a partnership with Siemens Healthineers helped them overcome these hurdles. 

Saskatchewan Health Authority (SHA) in Canada is the largest healthcare provider in the region, serving about 357,000 residents across the province. SHA care delivery sites include three hospitals, all of which had experienced a significant increase in demand for MRI examinations. This resulted in patient wait times that did not meet the health system’s quality standards. 

SHA therefore invited Siemens Healthineers Consulting to review its processes and make recommendations on how to tackle this problem. The consulting team identified numerous opportunities to streamline the workflow and expand capacity. By implementing the team’s recommendations, SHA was able to substantially increase staff productivity and technology utilization, with the result that an additional 1,500 MRI exams were able to be performed annually – thereby cutting patient wait times significantly.

  • SHA was able to achieve additional utilization capacity by shortening exam slots for non-contrast patients by 15 minutes (from 60 to 45 minutes).1
  • As a result, SHA was able to perform more than 1,500 additional MRI exams per year while ensuring that staffing levels aligned with patient flow, thus enhancing departmental efficiency.1
  • Implemented new utilization management reports across the three hospitals, enabling diagnostic imaging managers at each site to identify trends better and respond proactively.1

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