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Siemens Healthineers Value Partnerships Case Study: ZGT (Ziekenhuisgroep Twente) - Transforming care delivery in a challenging emergency department setting

Strengthening the competitive situation through a renewed long-term partnership at

Ziekenhuisgroep Twente , Netherlands

ZGT (Ziekenhuisgroep Twente), Netherlands, was looking for a trusted partner to enable them to accommodate their increased patient demand at the emergency department in Almelo. Furthermore, the department’s space was too limited, and the lack of modern technology was causing significant process delays. As a consequence, the Almelo ED faced critical bottlenecks, resulting in treatment delays and bad patient experiences. The engagement with Siemens Healthineers Value Partners for Healthcare Consulting enabled them to identify the critical obstacle, define improvement measures and re-design their workflow.

“Looking back on 10 years of good cooperation and support, we are pleased that ZGT will once again work in a Value Partnership with Siemens Healthineers for radiology, including nuclear medicine.”

Wolter Odding, member of the Board of Directors

Value Contribution

70 additional innovative imaging diagnostic systems

Included in the extended Value Partnership

Optimization of healthcare delivery processes

To strengthen ZGT’s position in the region

Modernization of the imaging department

Under a flat fee financing solution

Challenge

Challenges

Deliver high-quality care

Implementing latest imaging technology and maximizing staff efficiency for improved care

Stay competitive

Establishing a strong partnership to address changing requirements in healthcare, today and in the future

Improve profitability

Meeting the need for financial flexibility and cost reduction without compromising on quality 

Solution

Solution

  • A renewed 10-year Value Partnership (20 years in total) covering all the radiology department’s multivendor imaging equipment, regardless of supplier, maintenance, user training, and innovation program
  • 24/7 availability of a Service Engineer from Siemens Healthineers and remote monitoring for minimizing downtimes
  • With the extension of the Value Partnership in 2021, the partnership will cover additional imaging systems, e.g., hybrid OR, the option to include further ultrasound systems, and added Performance Improvement consulting projects

Let's unlock new value - together

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The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.