How can we improve the patient experience in healthcare?
Healthcare stories live with us and help to drive decisions. In our most recent Siemens Healthineers Talk, Jason Wolf, President of The Beryl Institute, discussed the impact positive care experience has on people’s decision-making and how patient experience has the potential to drive changes in clinical outcomes.
Providing the best in excellence of care
What matters to patients? Jason Wolf, illustrated the importance of human factors in the improvement of patient experience: “What we sometimes miss is the human experience it takes to provide the best in excellence of care.” Ultimately, in patient experience it comes down to human interaction and communication. The capacity of the team to provide better care impacts the broader patient experience.
Are you interested in learning more? Watch the video for more insights on the factors that most influence patient experience, and on what it takes to effectively drive their implementation at scale.
About Jason A. Wolf
Jason A. Wolf, PhD, CPXP, is highly regarded throughout the healthcare industry as a passionate champion and recognized expert on patient experience improvement. As President of The Beryl Institute, he leads a global practice community of 55,000 members in more than 55 countries, committed to improving the patient experience. Prior to leading the Institute, Jason designed and led the organizational change strategies at Hospital Corporation of America (HCA), one of the largest health systems in the U.S.
About Siemens Healthineers Talks
Siemens Healthineers Talks, our speaker series, aims to debate current topics and inspire with innovative ideas that are transforming healthcare to deliver high-value care. Thought leaders from throughout the healthcare industry are invited to share their first-hand insights on the transformation of healthcare and on the challenges of tomorrow.
