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Hybrid operating room 
customer service

Helping you to get the most out of your Hybrid OR by taking care 
of your systems - we are your trusted partner
 

CS UP Speed Service Guardian Program

Today, the service experience goes above and beyond pure maintenance. Service can make the difference to your daily operations and help you evolve. When operating a Hybrid OR, it’s availability is important. Not only for the care it delivers to patients, but also to maximize return on investment.

With our services, we are by your side whenever you need us.

ARTIS pheno connected with AI-powered Guardian program

AI-powered remote monitoring

Woman talking to regional customer service center

24 h coverage through our regional hubs around the globe

Two man waiting for spare parts delivery truck in background

98 % of spare parts in < 24 hours

Worldmap Hybrid OR Customer Service

We are by your side – helping to prevent disruptions

Our AI-powered Guardian Program remotely monitors the key components of your imaging system to detect deviations in real time. 

For Hybrid OR users, we offer 24-hour monitoring1 aimed at reducing unplanned interruptions to your care delivery service.
Since 98% of spare parts in stock2 are delivered in less than 24 hours in our key markets, if a deviation requires action, our service team can be onsite the next working day3, helping to prevent larger disruptions from happening.

TubeGuard supports you to reduce unplanned downtime

The X-ray tube is one of the most critical components for interventional radiography equipment that is used in a Hybrid OR. Unexpected downtime due to malfunctions of your X-ray tube can put your reputation and investment at risk. TubeGuard, which is part of the Guardian Program, uses real-time monitoring and AI-based prediction methods to reduce unplanned downtime by proactively triggering service activities.2

Learn more about TubeGuard for ARTIS systems in this video.


Listen to our customer voices4 

“A new and really helpful feature is the early, proactive alerts if anything in the measured data is unusual. The information allows us to work with the technicians from Siemens Healthineers to plan the tube repairs or replacement in good time. This means we can calculate downtime and keep it to a minimum. We know that our planned examinations will run smoothly and we’ve got the confidence we need for emergency procedures.”
PD Dr. med. Luise Gaede, MD Uniklinikum Erlangen, Germany
PD Dr. med. Luise Gaede, MD Uniklinikum Erlangen, Germany
AT Success Story Uni Erlangen

Success Story

Higher device availability for optimal patient care

TubeGuard safeguards the availability of diagnostic and therapeutic devices 

in one of Europe’s most advanced cardiac catheterization labs.

Teamplay Fleet Screen

Performance insights on your tube are available in teamplay Fleet

Manage service, cybersecurity and evolution of your fleet via our 24/7 self-service portal teamplay Fleet and benefit from greater equipment insights to your Hybrid OR.

Related Links

The products/features and/or service offerings (here mentioned) are not commercially available in all countries and/or for all modalities. If the services are not marketed in countries due to regulatory or other reasons, the service offering cannot be guaranteed. Please contact your local Siemens Healthineers organization for further details.
1)
The 24-hour coverage is offered as Guardian PRO 24-hours for users under warranty and as Guardian PREMIUM 24-hours for our users under Service Contract
2)
Internal source: Siemens Healthineers Logistics Cockpit. About 98% of spare parts in stock delivered in less than 24 hours. Delivery time of service parts as per service level agreed in your Service Plan. 
3)
With the service level provided as part of Guardian PREMIUM 24-hours 
4)
The statements by Siemens Healthineers’ customers described herein are based on results that were achieved in the customer's unique setting. Because there is no “typical” hospital or laboratory and many variables exist (e.g., hospital size, samples mix, case mix, level of IT and/or automation adoption) there can be no guarantee that other customers will achieve the same results.