Rethinking service. 
Empowering patient care.Our commitment to your readiness

Unlock the full potential of your system while maintaining reliable performance and protecting patient data. Stay competitive by leveraging the latest innovations with advanced digital platforms such as teamplay Fleet and PEPconnect, designed to optimize efficiency and streamline operations. 

At the same time, you can protect your systems and sensitive patient information with continuous cybersecurity updates, contributing to seamless operations and optimal outcomes. 

With cutting-edge technology and proactive security measures, you can focus on delivering high-quality care – confident that your system is up to date, secure, and performing optimally.

Minimize disruptions and keep your systems running smoothly with predictive and proactive maintenance powered by Smart Remote Services. Through advanced remote system diagnostics, potential issues can be detected and addressed before they impact operations, helping to extend the lifespan of your equipment.

Leveraging advanced intelligent solutions, like TubeGuard and Remote Magnet Monitoring, we help you to proactively detect and resolve predictable failures, creating maximum equipment uptime and performance. 

Supporting optimized equipment uptime, these intelligent technologies allow you to focus on what truly matters – delivering reliable, high-quality patient care.

…onsite or remotely – with the help of the original equipment manufacturer (OEM). Whether you contact us by phone or online, our global network of certified experts will provide fast, reliable service, using original spare parts to minimize downtime and enable compliance.

As an OEM, we use our global incident management and R&D expertise to quickly diagnose and resolve even the most challenging problems

Unlock the full potential of your system while maintaining reliable performance and protecting patient data. Stay competitive by leveraging the latest innovations with advanced digital platforms such as teamplay Fleet and PEPconnect, designed to optimize efficiency and streamline operations. 

At the same time, you can protect your systems and sensitive patient information with continuous cybersecurity updates, contributing to seamless operations and optimal outcomes. 

With cutting-edge technology and proactive security measures, you can focus on delivering high-quality care – confident that your system is up to date, secure, and performing optimally.

Staffing challenges, rising patient demands, and the need for specialized skills can impact operational efficiency. To help healthcare providers overcome these hurdles, we offer innovative workforce solutions that bridge staffing gaps and enhance productivity – without compromising on quality. 

With FlexForce Tech you can rely on highly skilled and certified radiographers, trained and supported by Siemens Healthineers, who seamlessly integrate into your clinical operations. Whether covering short-term absences or supporting long-term growth, our specialists help maintain consistent performance across your radiology department. 

Thanks to WeScan, you can benefit from the expert knowledge of a remote MRI technologist to achieve continuous productivity and greater flexibility in patient care. This remote scanning solution enables you to capitalize on the capabilities of your scanners from Siemens Healthineers. Benefit from the expert knowledge of a remote MRI technologist to achieve continuous productivity and higher flexibility in patient care.

Support your staff with the resources they need to provide a high-quality patient care. Our certified performance coaches and product specialists provide your clinical teams with onsite and remote consulting to help them optimize your imaging technology from Siemens Healthineers. Our consultants and product experts are experienced in project management, with assignments lasting from a few days to several years.

Develop your staff with FlexForce Coach, a comprehensive solution for staff development and performance consulting provided by experts from Siemens Healthineers with an extensive modality-specific education and hands-on experience. Provide your staff with hands-on knowledge and skills development in equipment operations and clinical workflows delivered by certified applications from Siemens Healthineers.

In today‘s fast-evolving technological landscape, continuous learning is essential to stay ahead. To support your team in developing critical skills and mastering the latest technologies, we offer a comprehensive approach that combines flexible learning formats, personalized education pathways, and hands-on simulation training. Our solutions are designed to empower your staff with the knowledge and confidence they need – anywhere, anytime. 

• Flexible learning formats for sustainable growth: 
  Enhance traditional onsite training with virtual education formats through our Hybrid Learning Solutions, designed to improve your staff’s skills and learning experiences wherever and whenever needed. 
• Personalized education for lifelong learning: 
  Access tailored online education and performance management with PEPconnect, offering pretraining and continuous learning content developed by technical and clinical experts. 
• Hands-on skills development with simulations: 
  Increase proficiency in operating medical devices through realistic, simulated training experiences with SmartSimulator, making sure your team is confident and capable in real-world applications.

Staffing challenges, rising patient demands, and the need for specialized skills can impact operational efficiency. To help healthcare providers overcome these hurdles, we offer innovative workforce solutions that bridge staffing gaps and enhance productivity – without compromising on quality. 

With FlexForce Tech you can rely on highly skilled and certified radiographers, trained and supported by Siemens Healthineers, who seamlessly integrate into your clinical operations. Whether covering short-term absences or supporting long-term growth, our specialists help maintain consistent performance across your radiology department. 

Thanks to WeScan, you can benefit from the expert knowledge of a remote MRI technologist to achieve continuous productivity and greater flexibility in patient care. This remote scanning solution enables you to capitalize on the capabilities of your scanners from Siemens Healthineers. Benefit from the expert knowledge of a remote MRI technologist to achieve continuous productivity and higher flexibility in patient care.

Our commitment to sustainability goes beyond equipment care. By 2030, we will provide six million hours in workforce education and training, empowering healthcare professionals with the knowledge and skills they need to deliver exceptional care. Our Hybrid Learning Solutions, which feature a mix of personal, remote, and virtual formats, help improve the skills and learning experiences of healthcare professionals – anytime, anywhere.  
We will help to increase healthcare access by building a qualified and expanded workforce, enabling more patients to receive the care they deserve. 
Through these efforts, we aim to support patients in underserved regions, driving better health outcomes and fostering a more sustainable future for healthcare.

As your innovative service partner, we harness digitalization, data, and AI to enhance efficiency, maximize uptime, and drive higher performance – for you.

Powered by our global innovation ecosystem, collaborations with 90% of leading hospitals⁷, and 25,000+ technical IPRS⁸, we continuously evaluate and integrate emerging technologies to keep your operations secure, performant, and future ready.

Secure connectivity, AI, and immersive tools (AR/VR) can improve efficiency by enabling real-time monitoring, predictive issue detection, and precise service. Digital Twinning⁹ can simulate equipment conditions to anticipate and prevent failures, enabling uninterrupted operations, while AI-driven digital agents⁹ provide 24/7 support and may automate service and maintenance tasks in the future.

Imagine a future where servicing becomes even more efficient and precise. Digital twinning⁹ could create virtual models of your equipment and fleet, based on data from environmental sensors, machine usage, and system conditions. This could enable operation simulations, early detection of deviations, and more data-driven decision-making. 

With AI-powered fleet agents, these insights have the potential to support predictive maintenance, streamline workflows, and simplify planning – helping to reduce downtime and optimize service strategies.

Digital platforms play a crucial role in supporting seamless knowledge-sharing, delivering actionable insights, and enabling smooth operations across healthcare environments. To secure your investment and keep your equipment future-ready, Siemens Healthineers offers regular cybersecurity updates that safeguard your systems against evolving threats. Our upgrade programs keep your equipment up to date, while providing access to continuous innovations and improvements that enhance performance.

Our vision is a digital-first service delivery, leveraging 30 years of expertise in IT security and a robust Cybersecurity Management System, alongside our Fleet Management platform and Smart Remote Services.

Empowering your workforce is equally essential for future readiness. By fostering advanced expertise and boosting operational efficiency, we help healthcare professionals meet the demands of tomorrow. Our Hybrid Learning Solutions enable continuous and lifelong growth, helping your team remains skilled and adaptable in a rapidly changing landscape. Ultimately, these efforts contribute to better healthcare access and improved patient care, paving the way for a sustainable and resilient healthcare future.

Our vision is a digital-first service delivery, offering forward-thinking digital learning services, staffing platforms, and simulation-based education with AR/VR to support continuous skill development.

At Siemens Healthineers Customer Services, our goal is to sustain the safe and reliable lifetime of your fleet, providing for optimal performance while conserving valuable resources.
We achieve this through comprehensive professional equipment support, enabling your systems to operate efficiently and effectively. With proactive monitoring and predictive maintenance, we help you stay ahead of potential issues, minimizing downtime and maximizing productivity. Additionally, our Remote Services offer seamless software updates and maintenance, allowing long-lasting performance with minimal disruption.

Our commitment to sustainability goes beyond equipment care. By 2030, we will provide six million hours in workforce education and training, empowering healthcare professionals with the knowledge and skills they need to deliver exceptional care. Our Hybrid Learning Solutions, which feature a mix of personal, remote, and virtual formats, help improve the skills and learning experiences of healthcare professionals – anytime, anywhere.  
We will help to increase healthcare access by building a qualified and expanded workforce, enabling more patients to receive the care they deserve. 
Through these efforts, we aim to support patients in underserved regions, driving better health outcomes and fostering a more sustainable future for healthcare.