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Siemens Healthineers Value Partnerships Case Study: Klinik Dr. Hancken is securing long-term success and sustainable growth

Securing long-term success and sustainable growth at 

Klinik Dr. Hancken, Germany

Klinik Dr. Hancken, a German radiology network, partnered with Siemens Healthineers Consulting and Transformation team for securing long-term success. To set a foundation of strategic and operative transformation priorities, they conducted a value stream analysis, together. Based on these outcomes, they developed a change strategy and initiated organizational development.

“The active participation and high motivation of all employees have convinced me! This enables us to recognize strengths and improvement potential more quickly, identify concrete measures, and plan and realize their implementation in a timely manner.”

Christoph Hancken, MD, Managing Director, Klinik Dr. Hancken

Value contribution

Centralization of patient and referral services

Incl. cross-location scheduling/reporting

Standardization and simplification of processes

To increase efficiency

Methodological expertise of Siemens Healthineers

To develop improvement measures

Challenge

Challenges

High employee orientation

Engage staff in transformation process and relieve the workload of employees

Improve patient experience

Provide consistently high diagnostic quality and a superior patient experience

Secure long-term success

Secure future viability through sustainable transformation

Solution

Solution

  • Clinical operations improvement project with our Value Partners for Healthcare Consulting and close involvement of Dr. Hancken hospital staff
  • Value stream analysis, from referral to reporting and billing, established a basis for further development
  • Process comparison and best-practice sharing of three network locations led to definition of fields of action that enable the lean optimization of clinical operations

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The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.