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Schwarzwald-Baar Klinikum Villingen-Schwenningen

Multivendor management of systems at

Schwarzwald-Baar Klinikum, Germany

“Our experience so far has been very positive. The collaboration with Siemens Healthineers is entirely to our satisfaction.”

Wilfried Greinus, Head of Medical Technology, Schwarzwald-Baar Klinikum

Value Contribution

More than 100 devices

Managed by one point of contact, relieving administrative burden of in-house technicians

30 minutes fast response 

Average 30 minutes from fault report to technician deployment at the system

Higher system availability

Due to structured approach, high presence, and staff constancy

Challenge

Challenges

Optimize clinical operations

Managing a multitude of devices from several suppliers effectively 

Reduce administrative effort

Handling technology at two distant locations due to development of the building structure

Secure financial stability

Addressing economic pressure due to budget cuts and rising patient demands

Solution

Solution

  • 10-year Technology Optimization Partnership (extension of a previous 5-year contract) for the multivendor Technology Management of 108, mostly mobile, systems at the Villingen-Schwenningen and Donaueschingen sites
  • Maintenance and repair of the systems covered by an onsite service technician from Siemens Healthineers—and if necessary, independent coordination of service events by external technicians

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1

The results and statements by customers of Siemens Healthineers described herein were achieved in the customer's unique setting. Since there is no "typical" hospital and many variables exist (e.g., hospital size, case mix, level of IT adoption), there can be no guarantee that other customers will achieve the same results.