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A Service Engineer Career with Siemens Healthineers

Workplace culture at Siemens Healthineers

Siemens Healthineers proudly embraces the differences that each colleague brings to the table. With a mission to create an environment for people to be themselves and spark ideas, the organisation encourages personal development, social activities and training, so employees can be the best versions of themselves.

Read on and hear from some of our Service Engineer personnel, about what motivates them, their background and what they value in their role at Siemens Healthineers.

You can also find out more below about the application process, FAQs and company benefits.

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Armed Forces Covenant

Siemens Healthineers has recently formalised support for the Armed Forces community by signing the Armed Forces Covenant aboard HMS Victory in Portsmouth.

Aligning with dedicated efforts to support candidates with different backgrounds, the organisation will work hand-in-hand with the Career Transition Partnership to enhance each step of the recruitment and selection process, ensuring candidates who serve or have served are treated with fairness and equality.

Inclusive HR policies are also in place to support members of the Reserve Forces with additional paid annual leave allowances for training and during periods of mobilisation.

Frequently asked questions

What skills do REME people have that are transferable?

There are many – professionalism, electrical and mechanical skills, high-voltage experience, problem-solving skills, ability to deliver when under pressure, teamwork, organisation, managerial skills and process awareness.

What types of roles are suitable for those leaving the REME?

There are a variety of roles within Siemens Healthineers suitable, such as Engineering, Health and Safety, Commercial, Service Management, Logistics and Project Management.

What training is provided?

New employees complete certified technical training at one of the three global expert training centres, followed by local mentoring with a Senior Engineer. In addition, we develop people academically through internal educational courses and adult apprenticeships.

What is the recruitment process?

All our positions are advertised on our careers site:

https://jobs.siemens-healthineers.com

You can also send us an email to request further information. Our Talent Acquisition team will contact you to discuss your career plans and answer any questions you have.

Email us for further information

What is a CSE and what is a typical day?

A CSE is a Customer Service Engineer. These highly trained and motivated electro-mechanical engineers are the customer-facing representatives of Siemens Healthineers. They are experts in their field and are highly respected by our customers and internal departments. They are responsible for carrying out maintenance & repair of technical equipment deployed with medical environments.

How do we integrate new people into the team?

We have a strong onboarding and mentoring program to support your development and integration into the team.

What is the career progression?

Service engineering has five levels of Engineer stages, which is achieved through training, competency and building experience. In addition, Siemens Healthineers supports employees to personally develop and look at opportunities throughout the company.

What are the benefits?

Supporting the NHS and being able to work on state-of-the-art equipment brings significant personal satisfaction while also knowing you are supporting patient care in your community. Please see below for an outline of the benefits package.

What is the financial package?

We are happy to discuss the salary and package with you. Please get in touch so we can arrange a time to talk.

What happens if I’m not leaving immediately?

Please email us if you are interested in new roles and sign up to our Talent Community.

Join our Talent Community to receive notifications when new roles open

Employee stories

"Siemens Healthineers supports the military mindset and has a supportive structure for engineers. Within the team of engineers, we have a healthy mix from the armed forces, so there is always the opportunity to discuss the finer points of each service while having a bit of forces banter, which can produce a confused look from our non ex forces colleagues."

Tom Adamson, Customer Service Engineer, Level 2. Previously Petty Officer Air Engineering Artificer Avionics (POAEA(R)), Royal Navy.

Tom Adamson, Customer Service Engineer, Level 2

From leaving the Navy after 8 years in 2004, I’ve had several jobs and have never really felt comfortable in civvy street – that is until I started at Siemens Healthineers.

I joined in 2020 as a Laboratory Diagnostics engineer and am responsible for servicing, maintaining and updating Automation solutions and in-vitro analysers in Hospitals and Laboratories locally.

My career gives me a great sense of responsibility and satisfaction that these instruments are delivering clinical and critical results used for diagnosis and treatments for patients across the local NHS network.

The equipment is interesting and enjoyable to work on, engineering skills are easily transferable, and the role gives me satisfaction from daily challenges. With comprehensive training courses, mentoring, coaching and ongoing support, it doesn’t take long before you feel you have belonging within the company. I only wish I joined in 2004.

"Supported by the professional training provided in Erlangen, a comprehensive mentoring program and a UK based team of engineers, I've consistently felt confident in my ability to complete tasks, cultivate strong relationships with customers, and deliver outstanding customer service, which has made this role both thoroughly satisfying and enjoyable."

Steve Girling, Customer Service Engineer, Level 3. Previously Eng Tech Av, Corporal, Royal Air Force.

Steve Girling, Customer Service Engineer, Level 3

I'm a former Avionics Engineer who served in the Royal Air Force for 16 years. My journey with Siemens began in 2013 with the Offshore Renewables division and after a short period in the FMCG industry, I joined the Siemens Healthineers team in 2019. Today I’m responsible for a wide variety of equipment from ultrasound to diagnostic and interventional x-ray products.

Siemens Healthineers recognises the military ethos, core values and standards which has supported my transition to civilian life. In addition to a manager who understands military nuances, we have a team comprised of a healthy mix of tri-forces, non-military and apprentices who are always happy support, mentor and have a general chat about the weather.

The diverse nature of this role ensures that each day presents a unique set of challenges, ranging from performing scheduled maintenance and software installations, to providing technical support and addressing customer inquiries.

"Every day provides me with a new challenge in new locations, hands-on experience and job satisfaction upon a successful diagnosis and/or repair. In my short time with Siemens Healthineers I am already trusted to work independently and confident to do so, with the training and mentoring provided, even more so due to having extremely supportive colleagues who always provide their time to assist me. I am thoroughly enjoying being an engineer within a company that values me and the work I do and that offers fantastic opportunities, support and incentives to progress."

Liam Shaw, Customer Service Engineer. Previously Sergeant, Army, REME.

Liam Shaw, Customer Service Engineer

I was an Electronic Technician in the REME for 11 years. During resettlement, I applied for a job with Siemens Healthineers as a Laboratory Diagnostic Engineer, which would see me responsible for various automated equipment within blood science laboratories across England.

I hadn’t done MED & DENT and had limited knowledge about the healthcare industry. I did, however, have great transferable skills and confidence achieved during my time in the Army, which I have been able to enhance with the opportunities provided by Siemens Healthineers and the support of my colleagues and management.

Since starting my employment with Siemens Healthineers in September 2022, I have completed three training courses in Barcelona, Llanberis and remotely with future training courses already in the pipeline in Eschborn, Germany which has satisfied my enjoyment for travelling.

"Siemens Healthineers supports the military mindset and has a supportive structure for engineers. Within the team of engineers, we have a healthy mix from the armed forces, so there is always the opportunity to discuss the finer points of each service while having a bit of forces banter, which can produce a confused look from our non ex forces colleagues."

Tom Adamson, Customer Service Engineer, Level 2. Previously Petty Officer Air Engineering Artificer Avionics (POAEA(R)), Royal Navy.

Tom Adamson, Customer Service Engineer, Level 2

From leaving the Navy after 8 years in 2004, I’ve had several jobs and have never really felt comfortable in civvy street – that is until I started at Siemens Healthineers.

I joined in 2020 as a Laboratory Diagnostics engineer and am responsible for servicing, maintaining and updating Automation solutions and in-vitro analysers in Hospitals and Laboratories locally.

My career gives me a great sense of responsibility and satisfaction that these instruments are delivering clinical and critical results used for diagnosis and treatments for patients across the local NHS network.

The equipment is interesting and enjoyable to work on, engineering skills are easily transferable, and the role gives me satisfaction from daily challenges. With comprehensive training courses, mentoring, coaching and ongoing support, it doesn’t take long before you feel you have belonging within the company. I only wish I joined in 2004.

"Supported by the professional training provided in Erlangen, a comprehensive mentoring program and a UK based team of engineers, I've consistently felt confident in my ability to complete tasks, cultivate strong relationships with customers, and deliver outstanding customer service, which has made this role both thoroughly satisfying and enjoyable."

Steve Girling, Customer Service Engineer, Level 3. Previously Eng Tech Av, Corporal, Royal Air Force.

Steve Girling, Customer Service Engineer, Level 3

I'm a former Avionics Engineer who served in the Royal Air Force for 16 years. My journey with Siemens began in 2013 with the Offshore Renewables division and after a short period in the FMCG industry, I joined the Siemens Healthineers team in 2019. Today I’m responsible for a wide variety of equipment from ultrasound to diagnostic and interventional x-ray products.

Siemens Healthineers recognises the military ethos, core values and standards which has supported my transition to civilian life. In addition to a manager who understands military nuances, we have a team comprised of a healthy mix of tri-forces, non-military and apprentices who are always happy support, mentor and have a general chat about the weather.

The diverse nature of this role ensures that each day presents a unique set of challenges, ranging from performing scheduled maintenance and software installations, to providing technical support and addressing customer inquiries.

"Every day provides me with a new challenge in new locations, hands-on experience and job satisfaction upon a successful diagnosis and/or repair. In my short time with Siemens Healthineers I am already trusted to work independently and confident to do so, with the training and mentoring provided, even more so due to having extremely supportive colleagues who always provide their time to assist me. I am thoroughly enjoying being an engineer within a company that values me and the work I do and that offers fantastic opportunities, support and incentives to progress."

Liam Shaw, Customer Service Engineer. Previously Sergeant, Army, REME.

Liam Shaw, Customer Service Engineer

I was an Electronic Technician in the REME for 11 years. During resettlement, I applied for a job with Siemens Healthineers as a Laboratory Diagnostic Engineer, which would see me responsible for various automated equipment within blood science laboratories across England.

I hadn’t done MED & DENT and had limited knowledge about the healthcare industry. I did, however, have great transferable skills and confidence achieved during my time in the Army, which I have been able to enhance with the opportunities provided by Siemens Healthineers and the support of my colleagues and management.

Since starting my employment with Siemens Healthineers in September 2022, I have completed three training courses in Barcelona, Llanberis and remotely with future training courses already in the pipeline in Eschborn, Germany which has satisfied my enjoyment for travelling.

"Siemens Healthineers supports the military mindset and has a supportive structure for engineers. Within the team of engineers, we have a healthy mix from the armed forces, so there is always the opportunity to discuss the finer points of each service while having a bit of forces banter, which can produce a confused look from our non ex forces colleagues."

Tom Adamson, Customer Service Engineer, Level 2. Previously Petty Officer Air Engineering Artificer Avionics (POAEA(R)), Royal Navy.

Tom Adamson, Customer Service Engineer, Level 2

From leaving the Navy after 8 years in 2004, I’ve had several jobs and have never really felt comfortable in civvy street – that is until I started at Siemens Healthineers.

I joined in 2020 as a Laboratory Diagnostics engineer and am responsible for servicing, maintaining and updating Automation solutions and in-vitro analysers in Hospitals and Laboratories locally.

My career gives me a great sense of responsibility and satisfaction that these instruments are delivering clinical and critical results used for diagnosis and treatments for patients across the local NHS network.

The equipment is interesting and enjoyable to work on, engineering skills are easily transferable, and the role gives me satisfaction from daily challenges. With comprehensive training courses, mentoring, coaching and ongoing support, it doesn’t take long before you feel you have belonging within the company. I only wish I joined in 2004.

Benefits

View an overview of some of the key benefits, which form part of the package for Siemens Healthineers employees.

Service Engineer Careers
Find out what it could mean for you to join us as a Service Engineer.

Among our talented employee base, one in four of our current Service Engineers previously worked in a military role.