Today, the service experience goes above and beyond pure maintenance. Service can make the difference to your daily operations and help you evolve. When operating a Hybrid OR, it’s availability is important. Not only for the care it delivers to patients, but also to maximize return on investment.
With our services, we are by your side whenever you need us.
AI-powered remote monitoring
24 h coverage through our regional hubs around the globe
98 % of spare parts in < 24 hours
We are by your side – helping to prevent disruptions
For Hybrid OR users, we offer 24-hour monitoring1 aimed at reducing unplanned interruptions to your care delivery service.
Since 98% of spare parts in stock2 are delivered in less than 24 hours in our key markets, if a deviation requires action, our service team can be onsite the next working day3, helping to prevent larger disruptions from happening.
Listen to our customer voices4
“A new and really helpful feature is the early, proactive alerts if anything in the measured data is unusual. The information allows us to work with the technicians from Siemens Healthineers to plan the tube repairs or replacement in good time. This means we can calculate downtime and keep it to a minimum. We know that our planned examinations will run smoothly and we’ve got the confidence we need for emergency procedures.”
Success Story
Higher device availability for optimal patient care
in one of Europe’s most advanced cardiac catheterization labs.
Performance insights on your tube are available in teamplay Fleet
Manage service, cybersecurity and evolution of your fleet via our 24/7 self-service portal teamplay Fleet and benefit from greater equipment insights to your Hybrid OR.
