System downtime poses one of the biggest threats to healthcare providers as it puts investment at risk and jeopardizes revenue streams. Long response and support times in the event of malfunctions often make it difficult to achieve excellent diagnostic results and can interrupt clinical workflows. The combination of all these challenges could ultimately lead to a loss of reputation for our customers, caused by long patient waiting times and inadequate results.
With the Guardian Program we respond to malfunctions before they even occur and turn unplanned downtimes into scheduled maintenance events. Our experts can either address the incident remotely or proactively schedule a timely onsite visit that does not conflict with your peak patient- or lab-analysis hours. This keeps your systems productive and your exam and lab schedules running smoothly. As a result, you don’t need to reschedule your patients or their lab exams, which reduces their level of uncertainty. Ultimately, your patients are more satisfied, and your throughput is increased.
With the Guardian Program you enjoy the benefits of
Maximized uptime
Outstanding quality
Precise scheduling
The Guardian Program builds on the capabilities of our powerful Smart Remote Services (SRS) infrastructure.1
Optional additions to the Guardian Program are available for computed tomography, interventional imaging and molecular imaging systems to monitor the most critical system components – the X-ray tube or the detector.
Learn more about the Guardian Program by downloading our
TubeGuard
TubeGuard helps to increase your equipment uptime by monitoring and addressing predictable and detectable X-ray tube failures for selected computed tomography, molecular imaging, and interventional imaging equipment. It provides a combination of proactive tube monitoring, AI-based error prediction, and fast, proactive scheduling of service activities, such as tube repair or tube exchange, when malfunctions are detected. TubeGuard is an option of the Guardian Program. It can be purchased independently or in combination with the Guardian program2.