CentriCare

The most valuable service solution of your life. Time.

Get connected and experience a huge variety of services that enable better equipment and staff utilization, improved daily operations, and a secure and sustainable managed business.

• Signature
• Benchmark
• Balance

The typical hours of operations for healthcare organizations often overlap with the average Principal Coverage Period programs. That’s no longer an issue with Siemens Healthineers Protected Care Hours (PCH).

Our PCH program allows you to pick the hours/days that are untouchable, meaning Siemens Healthineers will not interrupt you for any routine or non-urgent service requests, unless you explicitly ask for it.

*PCH coverage hours may vary by modality. Other restriction may apply.

CentriCare offers an unprecedented commitment to maximum operational availability of your systems, based on your desired availability coverage and Protected Care Hours. And it’s all backed by Entrust Program*, our one-of-a-kind program ensuring shared outcomes and partnership built upon proven performance, accountability, and trust.

*Entrust Program is not available on all service plans. Other restriction may apply.

Entrust Program* is a one-of-a-kind program ensuring shared outcomes and partnership and is built upon proven performance, accountability, and trust. If your system unexpectedly malfunctions or goes down, we offer remedies for every hour of disruption until your system is back up and running. It’s an added degree of assurance that Siemens Healthineers is confident in its ability to fulfill all of its service promises.

Now that’s accountability you can Entrust.

*Entrust Program is not available on all service plans. Other restriction may apply.

Our Concierge Service Package* enables direct access to clinical and technical experts who are dedicated to handling every service need–until it’s resolved.

*Restrictions may apply.

Stand up to downtime with the Guardian Program. Offering real-time, remote system monitoring, it combines powerful hardware, innovative software, and human intelligence—all working together towards for a proactive service approach that optimizes system functionality.

Also available with TubeGuard or ImageGuard on select modalities.

Safeguard your system from cyber threats with Virus Protection. It functions behind the scenes, detecting, isolating, and eliminating malicious viruses, all while continuously updating systems with pattern updates designed to defend against future attacks. In the unlikely event a virus does get through, a Siemens Healthineers service engineer can help you get back up and running as quickly as possible.

Note: The type of protection offered may vary by modality, system, and software version.

Get connected and experience a huge variety of services that enable better equipment and staff utilization, improved daily operations, and a secure and sustainable managed business.